Practice Management

Matthew Cooper

Practice Business Manager
The Practice Business Manager provides leadership and management skills to enable the practice to achieve its vision and to meet agreed aims and objectives within a profitable, efficient, safe and effective working environment. The Practice Business Manager supports the GP’s and other medical professionals with delivering patients services & the management of complaints.

Debbie Scholes

Assistant Manager/ Complaints Manager

Debbie can also deal with any suggestions or comments you may have.

The Practice management are involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. Supporting the GPs and other medical professionals with delivering patient services and helping to develop extended services to enhance patient care.

Helen Cooke

Office Manager - Reception team manager 

Michelle Newton

Data & System Administrator and GP Assistant

Management of IT & Data system, Manages the Minor surgery recall list. 


Mary Hamer

Long Term Condition Management Co-Ordinator - Mary is responsible for administration associated with all long term condition clinics - for example: diabetes, coronary heart disease and respiratory. She will answer any queries related to appointments for these clinics. 

Mary G (f)

LTC Support team 

Kay (f)


Hayley (f)
Caroline (f)
Shahela (f)
Jo B (f)
Jo (f)
Carol (f)
Shannon (f)

Our receptionists are usually the first point of contact and are here to help you.  They have a lot of information to hand and in most cases will be able to help with your enquiry.  Please understand that they are constantly balancing the needs and expectations of patients and doctors in an ever changing environment.  They ease the flow of patients to doctors and keep the practice running smoothly.  Sometimes they need to ask further information.  They are bound by the same rules of confidentiality as the doctors and nurses.  They have to respect the privacy of patients and have a right not to encounter abusive or violent behavior.


Susan (f)
Kimberley (f)
Sophie (f)
Sabreen (f)
Kirsty (f)

The medical secretaries deal with patient referrals, medical reports and medico-legal requests. They provide a link of communication between the patient, doctor and hospital. 


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